alcohol-drugs / addiction / online-support
Online counselling for drug or alcohol use
When Counselling Online may be a practical first step for alcohol or drug concerns in Australia.
- alcohol-drugs
- addiction
- online-support
- national
- service-access
- public-health
alcohol-drugs
Online support can be a lower-friction first step when a phone call feels too hard or privacy is limited. Counselling Online provides confidential 24/7 support for people affected by alcohol or drug use.
Safety and advice boundary
This is general navigation support only. It is not legal, financial, medical, eligibility, migration or crisis counselling advice. It cannot confirm your eligibility for any service. If someone is in immediate danger in Australia, call 000.
Plain-English answer
Online support can be a lower-friction first step when a phone call feels too hard or privacy is limited. Counselling Online provides confidential 24/7 support for people affected by alcohol or drug use.
Who this helps
People who want to talk through alcohol or drug concerns online before deciding whether to call, see a GP or contact a local service.
What to do next
- 1Use Counselling Online for non-emergency online support.
- 2Use the National Alcohol and Other Drug Hotline if you want phone referral to your state or territory service.
- 3Call 000 first if there is overdose, breathing trouble, seizure or immediate danger.
Check before you act
Online counselling is not an emergency service. Keep crisis and medical escalation separate from routine support.
Official sources
- Counselling Online
24/7 online support for people affected by alcohol or drug use.
- National Alcohol and Other Drug Hotline
Australian Government contact for confidential alcohol and other drug support.
- Australian Government - Drug Help
Official information on alcohol and other drug support and treatment options.